Refund policy
At SAGA, we are dedicated to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
- Return Period: Items may be returned within 14 days of receiving your order.
- Eligible Items: Only unused, unworn, unwashed, and undamaged items with original tags and packaging are eligible for return.
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Non-Returnable Items:
- Clearance or sale items.
- Custom or personalized products.
- Gift cards.
- Items marked as "final sale."
Restocking Fee
- A 25% restocking fee will apply to all eligible returns. This fee will be deducted from your refund amount.
Return Process
- Initiate a Return: Contact our customer service team at help@sagawear.ca within the 14-day window to request a return. Please include your order number and the reason for the return.
- Return Approval: Once your request is approved, you will receive detailed instructions on how to return the item.
- Shipping Costs: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item received.
Refunds
- Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
- The restocking fee will be deducted from the refund amount.
Exchanges
- We currently do not offer exchanges. If you need a different size or product, we recommend returning the original item and placing a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@sagawear.ca. We will resolve the issue promptly, including offering a replacement or refund.