At SAGA, we strive to deliver high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns
Return Period: Items may be returned within 14 days of receiving your order.
Eligible Items: Only unused, unworn, unwashed, and undamaged items with original tags and packaging are eligible for return.

Non-Returnable Items

Clearance or sale items.

Custom or personalized products.

Gift cards.

Items marked as "final sale."

Restocking Fee
A 25% restocking fee will apply to all eligible returns. This fee will be deducted from your refund.

Return Process
Initiate a Return: Contact our customer service team at help@sagawear.ca within the 14-day window to request a return. Please include your order number and reason for the return.
Return Approval: Once your request is approved, you will receive instructions on how to return the item.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

Refunds
Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
The restocking fee will be deducted from the refund amount.

Exchanges
We currently do not offer exchanges. If you need a different size or product, we recommend returning the original item and placing a new order.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at help@sagawear.ca. We will work with you to resolve the issue promptly.

If you have any questions about our return policy, feel free to contact us at help@sagawear.ca. We’re here to help!